Discounted Belize Shuttles and Tours believes in assisting and accommodating its customers in the most convenient way as possible, and therefore has a liberal cancellation and refund policy. Under this policy:
- Any cancellation of bookings must be made in writing by email only.
- Clients are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations request made before 24 hours prior to your pick-up or departure time.
- Twenty – five percent (25%) cancellations fee is applicable to cancellations made 24 hours or less, prior to the pick-up or departure time.
- A No-show at 30 minutes (60 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your driver or contacted us by phone or email, you will be charged in full for the reservation. To avoid not being reimbursed as a no-show, do not leave your location without contacting us.
- Any changes (e.g. flights, delays, address, and pickup time, number of passengers or suitcases) on the transfer details must be communicated to our office prior to your travel date and will not take effect until confirmed by us.
- Both the client and ourselves have the right to terminate any services agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
- We accept all widely used payment methods including credit card (American Express, MasterCard, Visa), debit card, bank transfer.
- We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Contact us for any special request or queries you may have.
